Customer Service Representative Jobs in Durham, NC
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Raleigh, NC (21 miles from Durham, NC)
- 16 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 16 days ago
Location: Raleigh, NC Salary: $35.00 USD Hourly - $40.00 USD Hourly Description: Our client is currently seeking a Logistics Coordinator! Mission : Manage logistics and industrial flow for...
Logistics Coordinator Job Locations US-NC-Research Triangle Park Posted Date 3 days ago (3/27/2025 10:59 PM) Requisition ID 2025-33909 Category Warehouse Company (Portal Searching) Diosynth...
- Research Triangle Park, NC (6 miles from Durham, NC)
- 24 days ago
- Research Triangle Park, NC (6 miles from Durham, NC)
- 24 days ago
Position Overview The Logistics Coordinator provides end-to-end coordination and execution of all Operations activities associated with the arrangement, disposition, shipment, and delivery of...
Logistics Coordinator Environmental Facilitation Services [EPANC008]
- Research Triangle Park, NC
- 90+ days ago
- Research Triangle Park, NC
- 90+ days ago
Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices....
Demographic Data for Durham, NC
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Salary for Customer Service Representative Jobs in Durham, NC
Highest Education Level
Customer Service Representatives in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- North American Free Trade Agreement
- Global Logistics
- Freight Forwarding
- LTL
- Ocean Freight
- Intermodal
- Transportation Logistics
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Trade Compliance
- Purchasing Management
- Warehousing
- Shipping
- Transportation Management
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Order Processing
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Invoicing
- Resolution
- Reimbursement
- Distribution
- Procurement
- Packaging
- Logistics
- Billing
- High School Diploma
- Punctual
- Prioritizing
- Negotiation
- Microsoft Outlook
- Auditing
- Data Entry
- Documentation
- Reporting
- Education Experience
- Filing
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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