Customer Service Representative Jobs in Folcroft, PA

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-11 of 11 Jobs

Air Logistics Customer Care Specialist

  • Media, PA (7 miles from Folcroft, PA)
  • 2 days ago
  • Media, PA (7 miles from Folcroft, PA)
  • 2 days ago

Abacus is seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Air Logistics Customer Care Specialist position. This role involves managing client interactions,...

Logistics Coordinator

  • Boothwyn, PA (10 miles from Folcroft, PA)
  • 10 days ago
  • Boothwyn, PA (10 miles from Folcroft, PA)
  • 10 days ago

Responsibilities Coordinate and oversee transportation management activities, ensuring timely delivery of goods....

Logistics Coordinator, On-Site, Malvern, PA

  • Malvern, PA (17 miles from Folcroft, PA)
  • 17 days ago
  • Malvern, PA (17 miles from Folcroft, PA)
  • 17 days ago

SUMMARY The Logistics Coordinator in Malvern, PA will perform duties as part of its Logistics Department to support our Audio Visual, Video Conferencing and IT Solutions. This is an on-site...

Site Logistics Coordinator

  • Pennsauken, NJ (12 miles from Folcroft, PA)
  • 17 days ago
  • Pennsauken, NJ (12 miles from Folcroft, PA)
  • 17 days ago

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether its providing clean water to more than a billion people on the planet,...

Logistics Coordinator II (Night Shift)

  • Aston, PA (8 miles from Folcroft, PA)
  • 19 days ago
  • Aston, PA (8 miles from Folcroft, PA)
  • 19 days ago

POSITION SUMMARY: The Logistics Coordinator II is responsible for the coordination and utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt,...

Global Logistics Coordinator - Ocean Export Agent

  • Folcroft, PA
  • 20 days ago
  • Folcroft, PA
  • 20 days ago

Expeditors is a global logistics company headquartered in Seattle, Washington....

Procurement Agent

  • Philadelphia, PA (7 miles from Folcroft, PA)
  • 30+ days ago
  • Philadelphia, PA (7 miles from Folcroft, PA)
  • 30+ days ago

Marketing Statement Under basic supervision, purchases supplies, materials, equipment, and required external services for the PHA; manages vendor pools for timely delivery of quality supplies and...

Logistics Coordinator Lead

  • Moorestown, NJ (18 miles from Folcroft, PA)
  • 45+ days ago
  • Moorestown, NJ (18 miles from Folcroft, PA)
  • 45+ days ago

WHAT WE'RE DOING At Lockheed Martin, we are dedicated to advancing the capabilities of the Aegis Weapon System through comprehensive integration, development, and testing under the Aegis Baseline...

Logistics Coordinator - Air Export

  • Folcroft, PA
  • 60+ days ago
  • Folcroft, PA
  • 60+ days ago

Expeditors is a global logistics company headquartered in Seattle, Washington....

Global Logistics Coordinator - Transcon

  • Folcroft, PA
  • 90+ days ago
  • Folcroft, PA
  • 90+ days ago

Company Description Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

Logistics Coordinator

  • Philadelphia, PA (7 miles from Folcroft, PA)
  • 90+ days ago
  • Philadelphia, PA (7 miles from Folcroft, PA)
  • 90+ days ago

Summary of position: PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is...

Demographic Data for Folcroft, PA

Moving to Folcroft, PA? Find some basic demographic data about Folcroft, PA below.


Local
National
6,792
202
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Title Synonyms

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Salary for Customer Service Representative Jobs in Folcroft, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.



Highest Education Level

Customer Service Representatives in Folcroft, PA offer the following education background
High School or GED
31.0%
Bachelor's Degree
29.5%
Associate's Degree
14.6%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Folcroft, PA
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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