Customer Service Representative Jobs in Charlotte, NC
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
. + Update and maintain storage location logs for crating, track final shipping dates, and ensure Bill of Lading (BOL) information is entered into SAP. + Perform material transfers for crating inventory...
You will be responsible for ensuring the accurate and timely movement of ocean freight shipments, to and from specific locations within the service standards agreed with the customer....
Overview The Logistics Coordinator & non-CDL driver will efficiently stock their truck and safely deliver products to our field tower crews in a timely and professional manner. Candidates for this...
Overview Let your career take off with PSA Airlines About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional...
International Logistics Coordinator Date: Mar 28, 2025 Location: Charlotte, NC, US, 28211 Company: Nucor Job Details Division: Nucor Logistics Group Location: Charlotte, NC, United States Other...
International Logistics Coordinator
- Charlotte, NC (4 miles from Charlotte, NC)
- 23 days ago
- Charlotte, NC (4 miles from Charlotte, NC)
- 23 days ago
Job Details Division: Nucor Logistics Group Location: Charlotte, NC, United States Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means...
At Integrity Express Logistics it is our overall mission to live up to our company name. We are a family-owned business with over 30 years of logistics experience. We earn our customers trust...
Demographic Data for Charlotte, NC
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Salary for Customer Service Representative Jobs in Charlotte, NC
Highest Education Level
Customer Service Representatives in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- North American Free Trade Agreement
- Global Logistics
- Freight Forwarding
- LTL
- Ocean Freight
- Intermodal
- Transportation Logistics
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Trade Compliance
- Purchasing Management
- Warehousing
- Shipping
- Transportation Management
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Order Processing
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Invoicing
- Resolution
- Reimbursement
- Distribution
- Procurement
- Packaging
- Logistics
- Billing
- High School Diploma
- Punctual
- Prioritizing
- Negotiation
- Microsoft Outlook
- Auditing
- Data Entry
- Documentation
- Reporting
- Education Experience
- Filing
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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