Customer Service Representative Jobs in Coopersville, MI
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
International Logistics Coordinator
- Grand Rapids, MI (16 miles from Coopersville, MI)
- 6 days ago
- Grand Rapids, MI (16 miles from Coopersville, MI)
- 6 days ago
International Logistics Coordinator 3.6 3.6 out of 5 stars Grand Rapids, MI 49503 PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of...
International Logistics Coordinator
- Grand Rapids, MI (17 miles from Coopersville, MI)
- 9 days ago
- Grand Rapids, MI (17 miles from Coopersville, MI)
- 9 days ago
PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in...
- Holland, MI (21 miles from Coopersville, MI)
- 30+ days ago
- Holland, MI (21 miles from Coopersville, MI)
- 30+ days ago
Schedule all order pick-up and deliveries related to LTL freight and small parcel packages (i.e. FedEx/UPS)....
Verifying goods received against bills of lading, purchase orders, or other documents The experience were looking to add to our team: Completion of high school, vocational training or equivalent is...
Demographic Data for Coopersville, MI
Moving to Coopersville, MI? Find some basic demographic data about Coopersville, MI below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Coopersville, MI
Highest Education Level
Customer Service Representatives in Coopersville, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Global Logistics
- Freight Forwarding
- LTL
- Ocean Freight
- Intermodal
- Transportation Logistics
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Trade Compliance
- Purchasing Management
- Warehousing
- Shipping
- Transportation Management
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Order Processing
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Invoicing
- Shipping and Receiving
- Resolution
- Reimbursement
- Distribution
- Procurement
- Packaging
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Negotiation
- Microsoft Outlook
- Auditing
- Data Entry
- Documentation
- Reporting
- Education Experience
- Filing
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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