Customer Service Representative Jobs in Michigan
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Headquartered in Taylor, Mich., Atlas Oil is the inaugural Simon Group Holdings company. Since our founding in 1985, Atlas has grown through technological and operational innovation, all while...
Proficient using logistics software and technology, including Transportation Management Systems (TMS) and Enterprise Resource Planning (ERP) systems....
Senior Procurement Agent University of Michigan - Ann Arbor
- Ann Arbor, MI
- 7 days ago
- Ann Arbor, MI
- 7 days ago
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with...
Procurement Agent Senior University of Michigan - Ann Arbor
- Ann Arbor, MI
- 7 days ago
- Ann Arbor, MI
- 7 days ago
Position responsible for the development and management of UMHS Agreements as well as the ongoing stewardship of these Agreements. Procurement Agents are responsible for the Legal, Risk and...
How to Apply A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role...
A minimum of (1) one year's experience in the following: -Experience using a commercial TMS (transportation management system)....
Functions include scheduling, expediting and completing carrier claims for Less-Than-Truckload (LTL), truckload, and intermodal shipment shipments....
Logistics Coordinator - Day Shift Atlas Oil Co - 2.6 Taylor, MI Job Details Estimated: $36.6K - $43.3K a year 1 day ago Qualifications Microsoft Word Some college Microsoft Excel Customer service...
Prepare and process import/export documentation, including bills of lading, certificates of origin, and commercial invoices....
Job Overview: Primoris Renewable Energy is seeking a Site Material Specialist to work at a project site. This role will collaborate closely with various departments to support all material...
KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...
Coordination and execution of customer orders in accordance with their requirements and/or proceduresbased on PSA BDP Ethics. Contact with the dedicated customer for instructions / reminder...
Summary: The main goal of a Logistics Coordinator is to collaborate with QAP's transportation team to ensure prompt shipments and exceeding customer expectations. Essential Duties and...
Logistics Coordinator Environmental Facilitation Services [EPAMI016]
- Ann Arbor, MI
- 90+ days ago
- Ann Arbor, MI
- 90+ days ago
Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices....
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Michigan
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Ordering Supplies
- Microsoft Applications
- Global Logistics
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- LTL
- North American Free Trade Agreement
- Freight Forwarding
- Ocean Freight
- Full Truckload
- Third Party Logistics
- Intermodal
- Transportation Logistics
- Freight Management
- Route Planning
- Bill of Lading
- Warehousing
- International Logistics
- Transportation Management
- Shipping
- Transportation Management System
- Brokerage
- Import and Export
- Supplier Management
- Inbound
- Routing
- Order Processing
- Supply Chain
- Dispatching
- Supply Chain Management
- Shipping and Receiving
- Vendor Management
- Reimbursement
- Distribution
- Customer Satisfaction
- Logistics
- Administrative Skills
- Packaging
- Prioritizing
- High School Diploma
- Negotiation
- Auditing
- Microsoft Outlook
- Documentation
- Collaboration
- Data Entry
- English
- Bachelor's Degree
- Reporting
- Education Experience
- Filing
- Inventory Management
- Sales
- Regulations
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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