Customer Service Representative Jobs in Hanson, MA

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-6 of 6 Jobs

Logistics Coordinator

  • Foxboro, MA (18 miles from Hanson, MA)
  • 6 days ago
  • Foxboro, MA (18 miles from Hanson, MA)
  • 6 days ago

Logistics Coordinator SGS_JOB_1100 Light Industrial Massachusetts Customer Service Logistics Supply Chain ERP Software VLOOKUP Warehouse Management Problem Solving Decision Making Order Management...

Logistics Coordinator

  • Boston, MA (23 miles from Hanson, MA)
  • 16 days ago
  • Boston, MA (23 miles from Hanson, MA)
  • 16 days ago

About Weee! Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting...

Central Logistics Coordinator

  • North Scituate, MA (12 miles from Hanson, MA)
  • 20 days ago
  • North Scituate, MA (12 miles from Hanson, MA)
  • 20 days ago

The Central Logistics Coordinator partners with field teams to plan, reschedule, and optimize weekly service delivery plans. Logistics Coordinators use routing software and geography-based...

Air Logistics Customer Care Specialist

  • Boston, MA (23 miles from Hanson, MA)
  • 60+ days ago
  • Boston, MA (23 miles from Hanson, MA)
  • 60+ days ago

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care...

Program & Logistics Coordinator

  • Sharon, MA (16 miles from Hanson, MA)
  • 60+ days ago
  • Sharon, MA (16 miles from Hanson, MA)
  • 60+ days ago

About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on...

Warehouse Logistics Coordinator

  • Canton, MA (15 miles from Hanson, MA)
  • 90+ days ago
  • Canton, MA (15 miles from Hanson, MA)
  • 90+ days ago

Country: United States of America Location: CAM69: ALC - Mass (Canton) 95 Shawmut Road, Canton, MA, 02021 USA Carrier is the leading global provider of healthy, safe and sustainable building and...

Demographic Data for Hanson, MA

Moving to Hanson, MA? Find some basic demographic data about Hanson, MA below.


Local
National
10,367
195
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Title Synonyms

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Salary for Customer Service Representative Jobs in Hanson, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.



Highest Education Level

Customer Service Representatives in Hanson, MA offer the following education background
High School or GED
31.0%
Bachelor's Degree
29.5%
Associate's Degree
14.6%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Hanson, MA
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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