Customer Service Representative Jobs in Massachusetts
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
English Learner (EL) Summer Program Logistics Coordinator Gr 1-5 during academic year
- Cambridge, MA
- 23 hours ago
- Cambridge, MA
- 23 hours ago
Description of Service Opportunity: The Elementary EL Summer Program Coordinator will plan the summer program logistics for ELs in grades 1-5. The candidate will be responsible for: 1. Ordering...
Logistics Coordinator SGS_JOB_1100 Light Industrial Massachusetts Customer Service Logistics Supply Chain ERP Software VLOOKUP Warehouse Management Problem Solving Decision Making Order Management...
Customs Compliance and Logistics Coordinator
- East Longmeadow, MA
- 7 days ago
- East Longmeadow, MA
- 7 days ago
The Customs Compliance and Logistics Coordinator for the Purchasing and Department serves as the primary point of contact for all customs activities....
Planner with supply chain exposure/experience 100% onsite 1 year temporary role, no guarantee of conversion. This candidate will a liaison for daily interaction with internal and external...
About Weee! Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting...
The Central Logistics Coordinator partners with field teams to plan, reschedule, and optimize weekly service delivery plans. Logistics Coordinators use routing software and geography-based...
Primary Purpose The Procurement and Logistics Coordinator will support the Steve & Kates Procurement and Logistics team in sourcing, storing, and delivering equipment and supplies for over 100...
GREENFIELD Order Processing Clerk Your qualifications for the Order Processing Clerk position are as follows: High School Diploma 2+ years of recent and relevant experience Solid computer skills...
Diesel Technician/Mechanic II Fitchburg, MA Location: 210 Airport Rd., Fitchburg, MA 01420 Position Summary: This diesel technician/mechanic position at Penske is focused on providing top service...
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care...
About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on...
Country: United States of America Location: CAM69: ALC - Mass (Canton) 95 Shawmut Road, Canton, MA, 02021 USA Carrier is the leading global provider of healthy, safe and sustainable building and...
KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Massachusetts
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Ordering Supplies
- Microsoft Applications
- Global Logistics
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- LTL
- North American Free Trade Agreement
- Freight Forwarding
- Ocean Freight
- Full Truckload
- Third Party Logistics
- Intermodal
- Transportation Logistics
- Freight Management
- Route Planning
- Bill of Lading
- Warehousing
- International Logistics
- Transportation Management
- Shipping
- Transportation Management System
- Brokerage
- Import and Export
- Supplier Management
- Inbound
- Routing
- Order Processing
- Supply Chain
- Dispatching
- Supply Chain Management
- Shipping and Receiving
- Vendor Management
- Reimbursement
- Distribution
- Customer Satisfaction
- Logistics
- Administrative Skills
- Packaging
- Prioritizing
- High School Diploma
- Negotiation
- Auditing
- Microsoft Outlook
- Documentation
- Collaboration
- Data Entry
- English
- Bachelor's Degree
- Reporting
- Education Experience
- Filing
- Inventory Management
- Sales
- Regulations
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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