Customer Service Representative Jobs in Boston, MA
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Global Logistics Coordinator (Manufacturing)
- Marlborough, MA (24 miles from Boston, MA)
- 9 days ago
- Marlborough, MA (24 miles from Boston, MA)
- 9 days ago
IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees...
Planning & Logistics Coordinator
- Wilmington, MA (15 miles from Boston, MA)
- 24 days ago
- Wilmington, MA (15 miles from Boston, MA)
- 24 days ago
Company Description Sirtex Medical is a global healthcare business with offices in Boston, Sydney, Germany, and Singapore, working to improve outcomes in people with cancer. Our current lead...
Administrative Assistant & Logistics Coordinator, Publications
- Boston, MA
- 28 days ago
- Boston, MA
- 28 days ago
Massachusetts Historical Society 1154 Boylston Street Boston, MA 02215 Date Posted: March 21, 2025 Region: Eastern Massachusetts Category: Writing/Editing Type: Full-Time Administrative Assistant...
As an Operations & Logistics Coordinator, this role demands a proactive, detail-oriented, and highly organized individual to ensure the smooth, cost-effective, and timely movement of salmon. The...
Logistics Coordinator, Blink Supply Chain & Ops
- North Reading, MA (15 miles from Boston, MA)
- 30+ days ago
- North Reading, MA (15 miles from Boston, MA)
- 30+ days ago
Blink is the result of one of the most successful Kickstarter campaigns ever, growing the business at an astounding rate since the first product introduction in 2016. Now at the forefront of the...
English Learner (EL) Summer Program Logistics Coordinator Gr 1-5 during academic year
- Cambridge, MA (3 miles from Boston, MA)
- 30+ days ago
- Cambridge, MA (3 miles from Boston, MA)
- 30+ days ago
Description of Service Opportunity: The Elementary EL Summer Program Coordinator will plan the summer program logistics for ELs in grades 1-5. The candidate will be responsible for: Ordering any...
- Foxboro, MA (22 miles from Boston, MA)
- 30+ days ago
- Foxboro, MA (22 miles from Boston, MA)
- 30+ days ago
Logistics Coordinator SGS_JOB_1100 Light Industrial Massachusetts Customer Service Logistics Supply Chain ERP Software VLOOKUP Warehouse Management Problem Solving Decision Making Order Management...
Program & Logistics Coordinator
- Sharon, MA (18 miles from Boston, MA)
- 90+ days ago
- Sharon, MA (18 miles from Boston, MA)
- 90+ days ago
About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on...
Summer Day Camp Logistics Coordinator
- Peabody, MA (12 miles from Boston, MA)
- 90+ days ago
- Peabody, MA (12 miles from Boston, MA)
- 90+ days ago
KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
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Salary for Customer Service Representative Jobs in Boston, MA
Highest Education Level
Customer Service Representatives in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- North American Free Trade Agreement
- Global Logistics
- Freight Forwarding
- LTL
- Ocean Freight
- Intermodal
- Transportation Logistics
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Trade Compliance
- Purchasing Management
- Warehousing
- Shipping
- Transportation Management
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Order Processing
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Shipping and Receiving
- Invoicing
- Resolution
- Reimbursement
- Distribution
- Procurement
- Packaging
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Negotiation
- Microsoft Outlook
- Auditing
- Data Entry
- Documentation
- Reporting
- Education Experience
- Filing
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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