Customer Service Representative Jobs in Riverdale, MD
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Logistics Coordinator, On-Site, Columbia, MD
- Columbia, MD (16 miles from Riverdale, MD)
- 28 days ago
- Columbia, MD (16 miles from Riverdale, MD)
- 28 days ago
SUMMARY The Logistics Coordinator in Columbia, MD will perform duties as part of its Logistics Department to support our Audio Visual, Video Conferencing and IT Solutions. This is an on-site...
- Springfield, VA (22 miles from Riverdale, MD)
- 28 days ago
- Springfield, VA (22 miles from Riverdale, MD)
- 28 days ago
Title: Logistics Coordinator Who We Are KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our...
International Logistics Coordinator
- Elkridge, MD (18 miles from Riverdale, MD)
- 30+ days ago
- Elkridge, MD (18 miles from Riverdale, MD)
- 30+ days ago
Minimum of 1 year of experience in freight forwarding or international shipping operations....
Staff Engineer - Agent Supply Chain
- Washington, DC (8 miles from Riverdale, MD)
- 45+ days ago
- Washington, DC (8 miles from Riverdale, MD)
- 45+ days ago
Staff Engineer - Agent Supply Chain Spain, Remote; Germany, Remote; Ireland, Remote; Italy, Remote; Spain, Remote; Sweden, Remote; France, Remote The Datadog Agent is software that runs on...
Logistics Coordinator Environmental Facilitation Services [EPADC024]
- Washington, DC (8 miles from Riverdale, MD)
- 90+ days ago
- Washington, DC (8 miles from Riverdale, MD)
- 90+ days ago
Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices....
Responsibilities: Prepare daily work and run schedules. Confer with operations or supervising personnel to address questions, problems, or requests for service Relay work orders, messages, or...
Demographic Data for Riverdale, MD
Moving to Riverdale, MD? Find some basic demographic data about Riverdale, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Riverdale, MD
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Riverdale, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Reception
- Ordering Supplies
- Microsoft Applications
- Global Logistics
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- LTL
- North American Free Trade Agreement
- Freight Forwarding
- Ocean Freight
- Full Truckload
- Third Party Logistics
- Intermodal
- Transportation Logistics
- Freight Management
- Route Planning
- Bill of Lading
- Warehousing
- Transportation Management
- International Logistics
- Shipping
- Transportation Management System
- Brokerage
- Import and Export
- Supplier Management
- Inbound
- Routing
- Order Processing
- Supply Chain
- Dispatching
- Supply Chain Management
- Shipping and Receiving
- Vendor Management
- Reimbursement
- Distribution
- Customer Satisfaction
- Logistics
- Administrative Skills
- Packaging
- High School Diploma
- Negotiation
- Auditing
- Microsoft Outlook
- Documentation
- Collaboration
- Data Entry
- English
- Bachelor's Degree
- Reporting
- Education Experience
- Filing
- Inventory Management
- Sales
- Multitasking
- Regulations
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
5 Lucrative Logistics Career Paths to Consider
Jobs in logistics, such as operations and supply chain management, can be highly stable and rewarding. Check out these 5 logistics careers.
Read article »
Everything You Need to Know to Begin Your Logistics Career Path
Considering a career in logistics? Find out how to find logistics jobs you’ll love and get your logistics career path started on the right foot.
Read article »
Leaving the Military? Consider a Job in Logistics
Many vets choose to enter the logistics field and it’s easy to see why: it presents the perfect opportunity to use many skills learned in the armed forces.
Read article »