Customer Service Representative Jobs in Riverdale, MD

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-6 of 6 Jobs

Logistics Coordinator, On-Site, Columbia, MD

  • Columbia, MD (16 miles from Riverdale, MD)
  • 27 days ago
  • Columbia, MD (16 miles from Riverdale, MD)
  • 27 days ago

SUMMARY The Logistics Coordinator in Columbia, MD will perform duties as part of its Logistics Department to support our Audio Visual, Video Conferencing and IT Solutions. This is an on-site...

Logistics Coordinator

  • Springfield, VA (22 miles from Riverdale, MD)
  • 28 days ago
  • Springfield, VA (22 miles from Riverdale, MD)
  • 28 days ago

Title: Logistics Coordinator Who We Are KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our...

International Logistics Coordinator

  • Elkridge, MD (18 miles from Riverdale, MD)
  • 30+ days ago
  • Elkridge, MD (18 miles from Riverdale, MD)
  • 30+ days ago

Minimum of 1 year of experience in freight forwarding or international shipping operations....

Staff Engineer - Agent Supply Chain

  • Washington, DC (8 miles from Riverdale, MD)
  • 45+ days ago
  • Washington, DC (8 miles from Riverdale, MD)
  • 45+ days ago

Staff Engineer - Agent Supply Chain Spain, Remote; Germany, Remote; Ireland, Remote; Italy, Remote; Spain, Remote; Sweden, Remote; France, Remote The Datadog Agent is software that runs on...

Logistics Coordinator Environmental Facilitation Services [EPADC024]

  • Washington, DC (8 miles from Riverdale, MD)
  • 90+ days ago
  • Washington, DC (8 miles from Riverdale, MD)
  • 90+ days ago

Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices....

Truck Logistics Coordinator

  • Riverdale, MD
  • 90+ days ago
  • Riverdale, MD
  • 90+ days ago

Responsibilities: Prepare daily work and run schedules. Confer with operations or supervising personnel to address questions, problems, or requests for service Relay work orders, messages, or...

Demographic Data for Riverdale, MD

Moving to Riverdale, MD? Find some basic demographic data about Riverdale, MD below.


Local
National
24,555
311
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Riverdale, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.



Highest Education Level

Customer Service Representatives in Riverdale, MD offer the following education background
High School or GED
31.0%
Bachelor's Degree
29.5%
Associate's Degree
14.6%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Riverdale, MD
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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