Customer Service Representative Jobs in Maryland
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Aston Carter Logistics Coordinator in Thurmont , Maryland Job Title: Logistics Coordinator Job Description The Logistics Coordinator is responsible for ensuring the plant, field, and delivery...
trucking based on delivery, box sizes, customer requirements and cost Fill out Trucking Bill of Lading to ensure that we are billed correctly Schedule trucks - inbound and outbound....
The Manufacturing Planner is responsible for ensuring the plant, field, and delivery vendors have optimal production and delivery schedules, based on customer needs, plant and hauling capacity,...
SUMMARY The Logistics Coordinator in Columbia, MD will perform duties as part of its Logistics Department to support our Audio Visual, Video Conferencing and IT Solutions. This is an on-site...
Minimum of 1 year of experience in freight forwarding or international shipping operations....
We specialize in vans, flatbeds, containers, warehousing, LTL, heavy haul, and specialized services. Where there is a need, we have a solution....
Responsibilities: Prepare daily work and run schedules. Confer with operations or supervising personnel to address questions, problems, or requests for service Relay work orders, messages, or...
Demographic Data for Maryland
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Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Maryland
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Ordering Supplies
- Microsoft Applications
- Global Logistics
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- LTL
- North American Free Trade Agreement
- Freight Forwarding
- Ocean Freight
- Full Truckload
- Third Party Logistics
- Intermodal
- Transportation Logistics
- Freight Management
- Route Planning
- Bill of Lading
- Warehousing
- International Logistics
- Transportation Management
- Shipping
- Transportation Management System
- Brokerage
- Import and Export
- Supplier Management
- Inbound
- Routing
- Order Processing
- Supply Chain
- Dispatching
- Supply Chain Management
- Shipping and Receiving
- Vendor Management
- Reimbursement
- Distribution
- Customer Satisfaction
- Logistics
- Administrative Skills
- Packaging
- Prioritizing
- High School Diploma
- Negotiation
- Auditing
- Microsoft Outlook
- Documentation
- Collaboration
- Data Entry
- English
- Bachelor's Degree
- Reporting
- Education Experience
- Filing
- Inventory Management
- Sales
- Regulations
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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