Customer Service Representative Jobs in Great Lakes, IL

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-14 of 14 Jobs

Logistics Coordinator

Wauconda, IL (14 miles from Great Lakes, IL)
4 hours ago

Wauconda, IL (14 miles from Great Lakes, IL)
4 hours ago

Key Responsibilities Provide administrative support for the warehouse. Prepare shipping documents, packing slips, COAs and BOMs. Execute all required paperwork and documentation to support...

Logistics Coordinator

Des Plaines, IL (17 miles from Great Lakes, IL)
16 hours ago

Des Plaines, IL (17 miles from Great Lakes, IL)
16 hours ago

Elevate your career today! Staffmark, in Melrose Park, IL, is hiring a dedicated Logistics Coordinator for a local, stable company. If you're passionate about delivering exceptional service and...

Import Agent

Mount Prospect, IL (17 miles from Great Lakes, IL)
4 days ago

Mount Prospect, IL (17 miles from Great Lakes, IL)
4 days ago

the freight forwarding industry Excellent computer skills; Outlook, Excel, PowerPoint, Word Great customer service skills Good sense of urgency Drive to learn new things and develop professionally Strong...

Air Import Agent I

Elk Grove Village, IL (21 miles from Great Lakes, IL)
15 days ago

Elk Grove Village, IL (21 miles from Great Lakes, IL)
15 days ago

Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution...

Logistics Coordinator

Salem, WI (23 miles from Great Lakes, IL)
23 days ago

Salem, WI (23 miles from Great Lakes, IL)
23 days ago

Position Responsibilities Responsible for the review, audit and approval of domestic parcel, less than truckload (LTL), truckload and import invoices....

International Operations Agent III

Itasca, IL (24 miles from Great Lakes, IL)
24 days ago

Itasca, IL (24 miles from Great Lakes, IL)
24 days ago

at AIT Worldwide Logistics in Itasca, Illinois, United States Job Description International Operations Agent III ID de empleo 2025-5007 Categoria Freight Forwarding Tipo de Posicion Regular a tiempo...

Logistics Coordinator - $20/hr

Schaumburg, IL (22 miles from Great Lakes, IL)
24 days ago

Schaumburg, IL (22 miles from Great Lakes, IL)
24 days ago

Logistics Coordinator - $20/hr Company: TEKsystems Location: Schaumburg, IL Date Posted: 2/14/25, 4:34 AM HIRING ASAP! This client is located in Schaumburg, IL Description This opening is on the...

International Operations Agent II

Palatine, IL (16 miles from Great Lakes, IL)
26 days ago

Palatine, IL (16 miles from Great Lakes, IL)
26 days ago

Overview AIT Worldwide Logistics is seeking an International Operations Agent II (Air Import) that will coordinate the day-to-day import of international freight forwarding shipments into and out of...

International Operations Agent - Air

Itasca, IL (24 miles from Great Lakes, IL)
30+ days ago

Itasca, IL (24 miles from Great Lakes, IL)
30+ days ago

Essential Job Functions Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world. Prepares documents necessary to complete export,...

Logistics Coordinator

Itasca, IL (24 miles from Great Lakes, IL)
30+ days ago

Itasca, IL (24 miles from Great Lakes, IL)
30+ days ago

Responsibilities include coordinating and managing the imporation of goods and ocean freight....

Senior Ocean Import Agent

Wood Dale, IL (24 miles from Great Lakes, IL)
30+ days ago

Wood Dale, IL (24 miles from Great Lakes, IL)
30+ days ago

at Nippon Express in Wood Dale, Illinois, United States Job Description Sr. Ocean Import Agent sought by Nippon Express USA, Inc. for a position based in Wood Dale, Illinois. Must have a high...

Logistics Coordinator

Pleasant Prairie, WI (15 miles from Great Lakes, IL)
60+ days ago

Pleasant Prairie, WI (15 miles from Great Lakes, IL)
60+ days ago

General Information Job ID ATR47395 Posting Job Title Logistics Coordinator Locations WI Pleasant Prairie Employment Type Full Time Date Posted 26-Dec-2024 Relocation Support No Description &...

Summer Day Camp Logistics Coordinator

Park Ridge, IL (20 miles from Great Lakes, IL)
90+ days ago

Park Ridge, IL (20 miles from Great Lakes, IL)
90+ days ago

KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs all over the country to implement traditional-style day camps for...

International Operations Agent

Itasca, IL (24 miles from Great Lakes, IL)
90+ days ago

Itasca, IL (24 miles from Great Lakes, IL)
90+ days ago

Essential Job Functions Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world. Prepares documents necessary to complete export,...

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Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Great Lakes, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.

OSHA Certified

Highest Education Level

Customer Service Representatives in Great Lakes, IL offer the following education background

High School or GED

31.0%

Bachelor's Degree

29.5%

Associate's Degree

14.6%

Vocational Degree or Certification

12.9%

Master's Degree

7.7%

Some College

3.0%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Great Lakes, IL

2-4 years

31.1%

1-2 years

23.3%

Less than 1 year

16.8%

6-8 years

9.7%

None

9.0%

10+ years

7.3%

8-10 years

1.8%

4-6 years

1.0%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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