Customer Service Representative Jobs in Columbia, IL
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Order Processing Clerk Columbia, IL, United States JOB DESCRIPTION ESSENTIAL DUTIES AND RESPONSIBILITIES Primary Duties Receives incoming frames, tracings, tint samples, etc. electronically and...
- Berkeley, MO (21 miles from Columbia, IL)
- 5 days ago
- Berkeley, MO (21 miles from Columbia, IL)
- 5 days ago
Mid-Level Procurement Agent Company: The Boeing Company Boeing Talent Acquisition is seeking a Mid-Level Procurement Agent to join our dynamic team in Saint Louis, Missouri. We are committed to...
International Logistics Coordinator I
- Granite City, IL (20 miles from Columbia, IL)
- 8 days ago
- Granite City, IL (20 miles from Columbia, IL)
- 8 days ago
compliance....
Associate or Mid-Level Procurement Agent - Air Proprietary 1
- Saint Louis, MO (12 miles from Columbia, IL)
- 15 days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 15 days ago
Associate or Mid-Level Procurement Agent - Air Proprietary 1 Company: The Boeing Company Boeing Defense, Space, and Security is seeking an Associate or Mid-Level Procurement Agent to join our Air...
Entry Level or Associate Procurement Agent
- Saint Louis, MO (12 miles from Columbia, IL)
- 15 days ago
- Saint Louis, MO (12 miles from Columbia, IL)
- 15 days ago
Entry Level or Associate Procurement Agent Company: The Boeing Company Boeing Defense, Space and Security (BDS) has an exciting opportunity for an Entry Level or Associate Procurement Agent to...
Demographic Data for Columbia, IL
Moving to Columbia, IL? Find some basic demographic data about Columbia, IL below.
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Salary for Customer Service Representative Jobs in Columbia, IL
Highest Education Level
Customer Service Representatives in Columbia, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Global Logistics
- Freight Forwarding
- LTL
- Ocean Freight
- Intermodal
- Transportation Logistics
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Trade Compliance
- Purchasing Management
- Warehousing
- Shipping
- Transportation Management
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Order Processing
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Invoicing
- Shipping and Receiving
- Resolution
- Reimbursement
- Distribution
- Procurement
- Packaging
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Negotiation
- Microsoft Outlook
- Auditing
- Data Entry
- Documentation
- Reporting
- Education Experience
- Filing
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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