Customer Service Representative Jobs in Jacksonville, FL
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
JOB SUMMARY: The Logistics Coordinator is responsible for performing a range of tasks related to warehouse operations and freight movement, including supply chain and vendor management. Logistics...
JOB SUMMARY: The Logistics Coordinator is responsible for performing a range of tasks related to warehouse operations and freight movement, including supply chain and vendor management. Logistics...
Join our team for a FT position with our Logistics partner as a single point of contact for customers, coordinating import and export for shipments. Data entry, creating reports within excel....
Coordinates with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed....
Verify shipment documentation and confirm that cargo (quantities) matches themercial invoice or packing list and Bill of Ladings. Filling AES if shipment value is over $2,500....
Confirm all shipping documentation aligns with commercial invoices, packing lists, and Bills of Lading....
Sr Strategic Sourcing Agent, Supply Chain, Southbank
- Jacksonville, FL
- 30+ days ago
- Jacksonville, FL
- 30+ days ago
Purchasing Manager (CPM) Preferred Or Certified Professional in Medical Services Management (CPMSM) Preferred Or Location Overview Baptist Health, founded in 1955, is North Florida's most comprehensive...
Qualifications: Associate's degree or equivalent experience strongly preferred. 2-4 years of related experience (NVOCC and Ocean Carrier) and advanced understanding of Ocean Freight....
Demographic Data for Jacksonville, FL
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Title Synonyms
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Salary for Customer Service Representative Jobs in Jacksonville, FL
Highest Education Level
Customer Service Representatives in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Global Logistics
- Freight Forwarding
- LTL
- Ocean Freight
- Intermodal
- Transportation Logistics
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Trade Compliance
- Purchasing Management
- Warehousing
- Shipping
- Transportation Management
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Order Processing
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Invoicing
- Shipping and Receiving
- Resolution
- Reimbursement
- Distribution
- Procurement
- Packaging
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Negotiation
- Microsoft Outlook
- Auditing
- Data Entry
- Documentation
- Reporting
- Education Experience
- Filing
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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