Customer Service Representative Jobs in Jacksonville, FL
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Sr Strategic Sourcing Agent, Supply Chain, Southbank
- Jacksonville, FL
- 17 hours ago
- Jacksonville, FL
- 17 hours ago
Job Posting Summary Responsible for researching and evaluating products based on quality, cost and patient outcomes/project deliverables. Analyzes price proposals, financial data, and other...
Qualifications: Associate's degree or equivalent experience strongly preferred. 2-4 years of related experience (NVOCC and Ocean Carrier) and advanced understanding of Ocean Freight....
Aston Carter Logistics Coordinator in Jacksonville , Florida Job Title: Logistics Coordinator Job Description: Ensure daily available truck capacity to ensure excellence in service to our...
Experienced Procurement Agent BOEING - 3.9 Jacksonville, FL Job Details Full-time $74,800 - $101,200 a year 1 day ago Benefits Health savings account Disability insurance Health insurance Flexible...
Our client, a leader in the bottling industry, is seeking a Logistics Coordinator to join their team. As a Logistics Coordinator, you will be part of the shipping department supporting the...
Our client, a leader in the logistics industry, is seeking a Logistics Coordinator to join their team. As a Logistics Coordinator, you will be part of the shipping department supporting the...
Demographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Jacksonville, FL
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Ordering Supplies
- Microsoft Applications
- Global Logistics
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- LTL
- North American Free Trade Agreement
- Freight Forwarding
- Ocean Freight
- Full Truckload
- Third Party Logistics
- Intermodal
- Transportation Logistics
- Freight Management
- Route Planning
- Bill of Lading
- Warehousing
- International Logistics
- Transportation Management
- Shipping
- Transportation Management System
- Brokerage
- Import and Export
- Supplier Management
- Inbound
- Routing
- Order Processing
- Supply Chain
- Dispatching
- Supply Chain Management
- Shipping and Receiving
- Vendor Management
- Reimbursement
- Distribution
- Customer Satisfaction
- Logistics
- Administrative Skills
- Packaging
- Prioritizing
- High School Diploma
- Negotiation
- Auditing
- Microsoft Outlook
- Documentation
- Collaboration
- Data Entry
- English
- Bachelor's Degree
- Reporting
- Education Experience
- Filing
- Inventory Management
- Sales
- Regulations
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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