Customer Service Representative Jobs in Basking Ridge, NJ
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
- Lyndhurst, NJ (24 miles from Basking Ridge, NJ)
- 17 hours ago
- Lyndhurst, NJ (24 miles from Basking Ridge, NJ)
- 17 hours ago
Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?...
Job Description: Targeted Years of Experience: 3 to 5 years Responsibilities: This role will be to provide support for all Client's Pre-Order and Back Order activities within Client's Forward...
- Lyndhurst, NJ (24 miles from Basking Ridge, NJ)
- 7 days ago
- Lyndhurst, NJ (24 miles from Basking Ridge, NJ)
- 7 days ago
Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?...
Global Logistics Coordinator - Transcon Night Shift
- Carteret, NJ (18 miles from Basking Ridge, NJ)
- 18 days ago
- Carteret, NJ (18 miles from Basking Ridge, NJ)
- 18 days ago
Company Description Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...
- Newark, NJ (20 miles from Basking Ridge, NJ)
- 45+ days ago
- Newark, NJ (20 miles from Basking Ridge, NJ)
- 45+ days ago
Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: Paid Time Off Paid Holidays 401(k) Matching Health Insurance...
- Parsippany, NJ (14 miles from Basking Ridge, NJ)
- 30+ days ago
- Parsippany, NJ (14 miles from Basking Ridge, NJ)
- 30+ days ago
Documentation processing: Prepare and review shipping documents like bills of lading, invoices, customs forms, and other necessary paperwork....
Demographic Data for Basking Ridge, NJ
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Salary for Customer Service Representative Jobs in Basking Ridge, NJ
Highest Education Level
Customer Service Representatives in Basking Ridge, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- Global Logistics
- Freight Forwarding
- LTL
- Ocean Freight
- Intermodal
- Transportation Logistics
- Third Party Logistics
- Warehouse Management
- Bill of Lading
- Trade Compliance
- Purchasing Management
- Warehousing
- Shipping
- Transportation Management
- Transportation Management System
- International Logistics
- Brokerage
- Warehouse Management System
- Inbound
- Supplier Management
- Import and Export
- Routing
- Order Processing
- Supply Chain
- Purchase Orders
- Supply Chain Management
- Invoicing
- Shipping and Receiving
- Resolution
- Reimbursement
- Distribution
- Procurement
- Packaging
- Logistics
- Billing
- Military Background
- High School Diploma
- Punctual
- Prioritizing
- Negotiation
- Microsoft Outlook
- Auditing
- Data Entry
- Documentation
- Reporting
- Education Experience
- Filing
- Inventory Management
- English
- Regulations
- Sales
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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