Customer Service Representative Jobs in Indianapolis, IN

A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.

Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.

1-6 of 6 Jobs

Logistics Coordinator

  • Indianapolis, IN
  • 2 days ago
  • Indianapolis, IN
  • 2 days ago

ATS Company: Comecer Requisition ID: 13682 Location: Indianapolis, IN, US, 46250 Date: Mar 10, 2025 Logistics Coordinator The role of the Logistics Coordinator is to pick and pack materials for...

Ocean Import Agent

  • Plainfield, IN (17 miles from Indianapolis, IN)
  • 6 days ago
  • Plainfield, IN (17 miles from Indianapolis, IN)
  • 6 days ago

Expeditors is a global logistics company headquartered in Seattle, Washington....

Procurement Agent

  • Carmel, IN (14 miles from Indianapolis, IN)
  • 16 days ago
  • Carmel, IN (14 miles from Indianapolis, IN)
  • 16 days ago

WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...

Logistics Coordinator

  • Indianapolis, IN
  • 25 days ago
  • Indianapolis, IN
  • 25 days ago

Company DescriptionTA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since...

Warehouse Specialist

  • Plainfield, IN (17 miles from Indianapolis, IN)
  • 90+ days ago
  • Plainfield, IN (17 miles from Indianapolis, IN)
  • 90+ days ago

Job Overview: Becoming an Outfitter means daily minimum pay, career growth potential, and an opportunity to improve peoples lives and health through better sleep. Pay Range: $18.00/hr - $21.00/hr...

Logistics Coordinator

  • Indianapolis, IN
  • 90+ days ago
  • Indianapolis, IN
  • 90+ days ago

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors...

Demographic Data for Indianapolis, IN

Moving to Indianapolis, IN? Find some basic demographic data about Indianapolis, IN below.


Local
National
986,025
24,717
Large

Customer Service Representative Online Courses and Training Opportunities

iHireLogistics curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Indianapolis, IN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireLogistics research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Representative positions.



Highest Education Level

Customer Service Representatives in Indianapolis, IN offer the following education background
High School or GED
31.0%
Bachelor's Degree
29.5%
Associate's Degree
14.6%
Vocational Degree or Certification
12.9%
Master's Degree
7.7%
Some College
3.0%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Indianapolis, IN
2-4 years
31.1%
1-2 years
23.3%
Less than 1 year
16.8%
6-8 years
9.7%
None
9.0%
10+ years
7.3%
8-10 years
1.8%
4-6 years
1.0%


Other Career Titles

Here are some other career titles that require similar skills



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