Customer Service Representative Jobs in East Chicago, IN
A Customer Service Representative (CSR) in the logistics industry serves as the primary point of contact for clients. They handle inquiries regarding delivery times, order statuses, product information, and service issues. Moreover, they are responsible for coordinating with other departments to ensure smooth operations from order placement to delivery. This involves tracking orders, arranging shipments, and providing timely updates to the customers about their orders. A CSR also plays a crucial role in resolving any complaints or issues a customer might have, ensuring overall customer satisfaction.
Key skills for a CSR in Logistics include strong communication and interpersonal skills, problem-solving abilities, and knowledge of Customer Relationship Management (CRM) software. They should also have a good understanding of the logistics and supply chain operations. Certification in Customer Service Management, Supply Chain Management, or a related field can be beneficial. Prior experience in roles such as a Sales Associate, Call Center Agent, or Administrative Assistant can provide the necessary skills and understanding of customer interaction and problem resolution required for a CSR position.
Clean Harbors Central Logistics Coordinator in East Chicago , Indiana The Central Logistics Coordinator partners with field teams to plan, reschedule, and optimize weekly service delivery plans....
- Willow Springs, IL (22 miles from East Chicago, IN)
- 24 days ago
- Willow Springs, IL (22 miles from East Chicago, IN)
- 24 days ago
Position Responsibilities Responsible for the review, audit and approval of domestic parcel, less than truckload (LTL), truckload and import invoices....
- Hammond, IN (2 miles from East Chicago, IN)
- 30+ days ago
- Hammond, IN (2 miles from East Chicago, IN)
- 30+ days ago
Our client is seeking a Logistic Office Clerk/Customer Service Rep to join their team. The ideal candidate will have logistic office experience and customer service experience which will align...
Sea Logistics Customer Care Specialist
- Chicago, IL (20 miles from East Chicago, IN)
- 60+ days ago
- Chicago, IL (20 miles from East Chicago, IN)
- 60+ days ago
Your Responsibilities You will be responsible for the complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, Kuehne+Nagel...
Demographic Data for East Chicago, IN
Moving to East Chicago, IN? Find some basic demographic data about East Chicago, IN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in East Chicago, IN
Required or preferred licenses and certifications for Customer Service Representative positions.
Highest Education Level
Customer Service Representatives in East Chicago, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Reception
- Ordering Supplies
- Microsoft Applications
- Global Logistics
- Air Freight
- Customs Brokerage
- Customs Compliance
- Rate Negotiation
- LTL
- North American Free Trade Agreement
- Freight Forwarding
- Ocean Freight
- Full Truckload
- Third Party Logistics
- Intermodal
- Transportation Logistics
- Freight Management
- Route Planning
- Bill of Lading
- Warehousing
- Transportation Management
- International Logistics
- Shipping
- Transportation Management System
- Brokerage
- Import and Export
- Supplier Management
- Inbound
- Routing
- Order Processing
- Supply Chain
- Dispatching
- Supply Chain Management
- Shipping and Receiving
- Vendor Management
- Reimbursement
- Distribution
- Customer Satisfaction
- Logistics
- Administrative Skills
- Packaging
- High School Diploma
- Negotiation
- Auditing
- Microsoft Outlook
- Documentation
- Collaboration
- Data Entry
- English
- Bachelor's Degree
- Reporting
- Filing
- Inventory Management
- Sales
- Microsoft PowerPoint
- Multitasking
- Regulations
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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