Operations General Manager

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Manager, General Operations 3

The Manager, General Operations 3 contributes to Mattress Firm's success by efficiently managing the day-to-day operations of their assigned distribution center, leading and developing the distribution center team, and meeting organizational financial objectives. This individual ensures that standard operating procedures are followed in accordance with safety policies and procedures, proper training of distribution center staff, and that the distribution center provides world class service to internal and external customers. The Manager, General Operations 3 runs a tier 1 building.

• 7+ Years Operations experience

• 5+ Years managerial experience

Essential Responsibilities

Responsible for efficient day-to-day operations of the distribution center

Meet overall financial objectives of the distribution center compared to budget

Train team members in understanding distribution center financial and operational goals

Create and foster an environment of trust, open two-way communication, and cohesive team effort

Provide strategic vision and communicate organizational mission and values to the team

Educate team members and contract employees on customer satisfaction measures and hold them accountable to results

Hold monthly distribution center-wide meetings to communicate organization/distribution center wins and opportunities and speak to any questions or concerns

Hold one-on-one meetings with direct reports at least twice a month

Ensure the distribution center meets company standards on appearance, cleanliness, and functionality

Develop, implement, review, and enforce operational processes, policies, and procedures

Collaborate with sales partners to ensure delivery of exceptional customer service

Facilitate resolution of customer service issues

Manage the distribution center schedule

Prepare reports on distribution center financials, KPIs, business reviews, and other metrics as required by deadlines given

Partner with Inventory Planning to assess and forecast inventory needs

Conduct required physical cycle counts, review discrepancies, and make appropriate corrections

Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center

Monitor employee time records and review/approve paid time off and leave of absence requests in accordance to policy and procedures

Recruit, interview, and participate in the hiring process for potential team members

Conduct coaching conversations, administer disciplinary action, and provide performance reviews

Complete all required training modules and certifications prior to the due date

Ensure all safety policies and procedures are followed to ensure a safe work environment for all

Communicate professionally with all internal and external contacts

Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation

Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations

Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy

Non Essential Responsibilities

Participate in the creation of annual budget for distribution center

Identify opportunities and drive continuous improvement initiatives in the distribution center

Maintain optimal staffing levels and forecast future staffing needs

Represent the distribution center at regional operations and cross functional meetings

Participate in distribution center and organization-wide project teams and focus groups

Assist Loss Prevention with loss prevention audit and safety audits

Take an active role in onboarding and training new team members

Verify driver payroll for accuracy

Maximize operations to support sales

Execute company initiatives and other activities requested by supervisor

Update job knowledge by participating in educational opportunities

Contribute ideas on ways to optimize or improve the team, the department, and the Company

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments

Education

• High School diploma or equivalent required

• Bachelor's Degree Business, related field, and/or equivalent experience preferred

Skills List

• Able to be open and approachable to build goodwill, positivity, and loyalty with team members.

• Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.

• Capacity to build team spirit, encourage team collaboration, and identify hidden strengths of individuals and the team.

• Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution.

• Able to adapt to new situations, changes and shifts strategies to meet different types of challenges.

• Skillful in proper use of tools, hardware, software, and equipment to insure optimal functioning.

• Ability to evaluate the impact of a business decisions on the business' financial statements and financial wellbeing in the long term.

• Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.

Knowledge

• Warehouse, logistics, or supply chain knowledge Medium

• Computer literacy in Microsoft products: Outlook, Excel, PowerPoint Medium

• Warehouse standard operating procedures Medium

• Basic retail operations Low

• Inventory control

• Safety policies and procedures

• Financial analysis, reporting, and budgeting

Physical Demands

Warehouse Environment

• Sitting frequently

• Standing frequently

• Walking frequently

• Talking frequently

• Hearing frequently

• Lift or move up to 100 pounds

• Usage of hands and fingers

• Reaching with hands and arms

• Stooping, kneeling, crouching, or crawling occasionally

• Sight is required to ensure the safety of yourself and others.

Pay Range:

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DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.